DELIVERY & RETURNS
1) Any non sale items are returnable within 14 days from sale, delivery, for refund or exchange.The items should only be tried on and not worn, with tags and labels still attached and in original packaging. An inspection will be made by Templeton Jones, and items that are deemed worn or not new will be returned to the sender, without exchange or refund. It is recommended that items being returned, should be sent back to Templeton Jones via a trackable service, such as a courier or signed for delivery as Templeton Jones will not be held responsible for lost in transit parcels. Once the parcel has been received at Templeton Jones, a refund will then be issued, or an exchange will be sent out as required. The customer is responsible for any returnable postage costs.
2) Sale items purchased are non-returnable and sold as seen. Please be aware some Sale items may not be in original packaging and the packaging may have defects.
3) Return postage for unwanted items is not refundable.
4) Return postage may be refundable upon return of faulty goods, but no further compensation is available. We will endeavour to replace, or repair your faulty goods as soon as possible.
5) In the event of an order delivery error on the part of Templeton Jones, return postage will be paid for, or alternatively a courier will be assigned by Templeton Jones to collect the item. Once the item has been returned, a refund or exchange will be processed.
6) When postage is charged / or shown at next day delivery, should the shop be closed i.e. on a bank holiday, or as advertised, the next working day will be used as the day that the delivery is sent out.
All returns should be sent to: Templeton Jones